Clear delivery standards for professional transport operations.

Booking Confirmation

A transport booking is considered confirmed only after the required service details have been reviewed and accepted by ADViK. Submission of a transport request alone does not guarantee service availability.

• Customers must provide accurate pickup and destination information.
• Vehicle requirement, shipment nature and schedule may affect confirmation.
• Any missing or incorrect information may delay acceptance of the booking.

Pickup Process

Customers are responsible for ensuring that the pickup location, contact person and goods are ready at the agreed pickup time.

• Pickup delays caused by inaccessibility, loading issues or inaccurate details may impact timing.
• Goods should be appropriately packed and prepared for transport.
• Special handling requirements must be disclosed before dispatch.

Delivery Estimates

Delivery timelines shared by ADViK are operational estimates based on available route, vehicle and scheduling data. They should not be treated as absolute guarantees unless explicitly agreed in writing.

• Transit time may vary due to traffic, road conditions, weather or regulatory checks.
• Delivery commitments may differ depending on service type and route.
• Business or contract clients may be governed by separate agreed SLAs where applicable.

Recipient Availability

The customer must ensure that an authorized recipient is available at the destination to receive the shipment when required.

• Unavailability of the recipient may cause waiting charges, re-attempts or return handling.
• Destination access restrictions should be disclosed in advance.
• Large or sensitive deliveries may require designated unloading arrangements.

Proof of Delivery

Where supported, delivery completion may be recorded using digital confirmation, recipient verification, status updates, documents or other acceptable delivery evidence.

• Proof-of-delivery method may depend on trip type and operational workflow.
• Digital status updates may be used as part of the delivery record.
• Customers may contact support for clarification in case of delivery disputes.

Restricted Items

Customers must not use the platform for illegal, prohibited, unsafe or restricted goods unless expressly authorized and legally compliant.

• Hazardous, unlawful or regulated goods may require prior approval and documentation.
• ADViK reserves the right to reject transport requests that violate safety or legal rules.
• The customer remains responsible for lawful declaration of goods.

Delays & Operational Exceptions

Transport operations may be affected by events beyond direct control, including vehicle breakdowns, traffic congestion, road closures, weather conditions, civil restrictions or force majeure events.

• ADViK will make reasonable efforts to communicate material disruptions.
• Alternative arrangements may be explored where operationally possible.
• Delay-related resolution may depend on the specific booking circumstances.

Contact

If you have questions regarding this Delivery Policy or need support related to a shipment, you may contact us using the details below: