Terms for using the ADViK transport platform and services.

Accounts

Users are responsible for maintaining accurate account information, protecting their credentials and using the platform in a lawful manner.

• Registration details must be true, complete and up to date.
• Account access may be restricted, suspended or revoked in case of misuse.
• Users are responsible for safeguarding login credentials.

Bookings

All bookings must contain accurate service information so that ADViK can review feasibility and coordinate operations properly.

• Pickup, drop, goods, timing and vehicle requirements should be correctly stated.
• ADViK reserves the right to accept, modify or decline requests based on operational feasibility.
• A submitted request does not automatically guarantee booking confirmation.

Customer Responsibility

The customer remains responsible for lawful goods, accurate declarations, packaging suitability and destination readiness unless otherwise agreed.

• Goods must comply with applicable legal and safety requirements.
• Customers must disclose any special handling or operational restriction in advance.
• Incorrect declarations may cause delays, refusal or additional charges.

Payments & Charges

Charges may vary depending on route, distance, timing, vehicle type, load details, waiting time, service conditions, taxes and other applicable operational factors.

• Pricing may be quote-based, booking-based or account-based depending on the service model.
• Outstanding dues must be settled according to the applicable payment terms.
• Invoice and payment records may be maintained digitally for operational and accounting purposes.

Tracking Services

Live tracking and status visibility are provided as operational support features and may depend on connectivity, device permissions and system availability.

• Tracking data may not always be continuous or real-time in every situation.
• Status and location visibility depend on trip activity and technical availability.
• ADViK does not guarantee uninterrupted access to location-based features.

Changes & Cancellations

Changes or cancellations after booking submission may affect scheduling, assignment, charges and operational planning.

• Late changes may not always be possible after dispatch planning has started.
• Cancellation impact may depend on trip stage and resource allocation.
• Any applicable cancellation handling should be interpreted along with the booking context.

Operational Limitations

Transport operations may be affected by traffic, weather, breakdowns, road restrictions, force majeure events, third-party issues and circumstances outside reasonable control.

• ADViK will take reasonable efforts to support continuity and communication.
• Platform availability may occasionally be impacted by maintenance or technical issues.
• Specific liability or compensation rules should be governed by actual business policy and contract terms.

Contact

For questions regarding these Terms & Conditions, please contact: