Your information deserves clarity, care and protection.

Information We May Collect

Depending on how the platform is used, ADViK may collect information such as user identity details, contact information, booking data, payment-related details, service communications and support records.

• Account details such as name, email, phone number and role.
• Booking and transport details such as pickup, drop, schedule and assigned resources.
• Operational records including trip, invoice, payment and support interactions.

How We Use Information

Information may be used to operate the platform, process transport requests, support customers, coordinate drivers and vehicles, manage records and improve service quality.

• To create and manage accounts and role-based access.
• To process bookings and support transport operations.
• To send updates, service notifications and support responses.
• To maintain accounting, compliance and business records.

Location Data

When live tracking or driver-location features are enabled, ADViK may process location-related information associated with active trips or operational visibility tools.

• GPS data may be used for live tracking, trip monitoring and service coordination.
• Location visibility may depend on connectivity, permissions and active trip status.
• Location data should be used only for operational and service-related purposes.

Sharing of Information

ADViK may share relevant information only where needed to provide services, operate the platform, process payments, support customers or comply with legal obligations.

• Relevant booking data may be visible to authorized operational roles.
• Payment or billing-related information may be shared with service providers where required.
• Information may also be disclosed when required by law or lawful authority.

Security Measures

ADViK aims to use reasonable administrative, technical and operational safeguards to protect data from unauthorized access, misuse, alteration or disclosure.

• Role-based access helps limit access to relevant functions and records.
• System activity may be monitored for operational integrity and security.
• Users are responsible for protecting their login credentials.

Data Retention

Information may be retained for operational, accounting, support, dispute-handling, compliance or legal purposes for periods appropriate to the data type and business need.

• Booking, invoice and payment records may be retained for accounting and audit requirements.
• Support records may be retained for service continuity and resolution history.
• Retention duration may vary depending on service context and legal requirements.

Your Choices & Rights

Users may contact ADViK to request correction of account information or to ask questions related to how their information is processed, subject to applicable legal and operational requirements.

• You may request updates to inaccurate personal information.
• You may contact us with privacy-related concerns or questions.
• Some data may be retained where required for legal or operational reasons.

Contact

For privacy-related enquiries, please contact: